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Shipping & Delivery

We offer a free Click and Collect service, so you can purchase your items online and collect them from our store in Akaroa, free of charge.

Shipped items be sent within New Zealand by courier post. The shipping cost is calculated and added to your order when you check out.

All orders received Monday to Friday will be packaged up and sent within 24 hours. Orders received over the weekend, or on public holidays will be sent on Monday, or the following business day.

 

Availability

As we are also a physical store, there may be times when the item that you have purchased may have also just been purchased by an instore shopper at the same time. Should this ever happen, you will be fully refunded for your item.

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Returns & Exchanges

At Pot Pourri we want to make your shopping experience with us as easy as possible.

 

We do realise that sometimes items that you purchased aren't quite right so therefore we do offer an exchange where possible or a store credit if the item isn't able to be exchanged.

Please read the following conditions on our returns policy to avoid any confusion.

If you have any other questions regarding returns please call or store as we would like to help sort out any situation where possible.

  • Items must be returned to us within 7 days

  • Exchanging items will be at your own cost for postage

  • Postage on returned items is not refunded to your store credit

  • We recommend you return your items in a package via track and trace method. We do not accept any responsibility if we do not receive the package

  • All items returned must be in immaculate re-sellable condition, brand new and unworn, unwashed with the original tags still attached

  • No returns or exchanges on sale items

  • Strictly no returns on jewellery, hats and sunglasses due to hygiene reasons

  • We do not refund gift vouchers

  • Please fill out the returns forms so we know exactly what the issue is

  • Only once clothes have been received and thoroughly checked over for their condition will a store credit be issued

Returns are to be sent to:

Pot Pourri, 60 Rue Lavaud, Akaroa 7520, Banks Peninsula